pak799 Privacy Policy

1 Introduction

pak799 is committed to protecting the privacy of all players who engage with our online casino and sports betting platform. Whether you are placing a PSL cricket bet from Karachi, spinning the reels in Lahore, or accessing the platform from anywhere else across Pakistan, the personal data you share with us is handled with the utmost care and in accordance with applicable data protection principles.

This Policy applies to all personal data collected through the pak799 website at pak799.app, the pak799 mobile interface, customer support communications, and any other channel through which you interact with pak799. It does not apply to third-party websites that may be linked from our Platform — those sites operate under their own privacy terms.

2 Data Controller

For the purposes of this Privacy Policy, pak799 acts as the data controller in respect of the personal data it collects and processes. As data controller, pak799 determines the purposes and means of processing personal data collected from players who use the Platform.

If you have any questions about how your personal data is being handled, or if you wish to exercise any of your rights described in this Policy, you may contact the pak799 Data Privacy team at the contact details provided in Section 15 of this Policy.

3 Personal Data We Collect

pak799 collects the following categories of personal data from players, depending on the nature of your interaction with the Platform:

pak799 does not collect special category data (such as health data, religious beliefs, or political opinions) except where strictly necessary for responsible gaming assessments, and only with your explicit consent.

4 How We Collect Your Data

pak799 collects personal data through the following means:

• Direct collection: Information you provide when completing the registration form, submitting KYC documents, making deposits or withdrawals, contacting support, or responding to promotions.
• Automated collection: Technical data collected automatically when you access the Platform, including session logs, IP address records, cookie data, and device fingerprinting for fraud prevention purposes.
• Third-party sources: Identity verification data returned by our KYC partners following document checks; payment confirmation data returned by JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Visa/Mastercard, and other payment processors; fraud risk signals from third-party AML screening tools.

5 Legal Basis for Processing

pak799 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the pak799 Terms & Conditions — including account creation, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable AML regulations, KYC requirements, and any lawful requests from competent regulatory or law enforcement authorities.
• Legitimate interests: Processing carried out to pursue pak799's legitimate business interests, including fraud detection, platform security, responsible gaming enforcement, and business analytics — where such interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, including the use of non-essential cookies, marketing communications, and certain responsible gaming assessments. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 How We Use Your Personal Data

pak799 uses your personal data for the following purposes:

• Creating and managing your pak799 player account and verifying your identity through CNIC-based KYC checks.
• Processing deposits and withdrawals in PKR through supported Pakistani payment methods.
• Delivering the core gaming and sports betting services available on the Platform, including cricket, slots, casino games, and special events such as PSL markets.
• Providing customer support through live chat and email, including resolution of account disputes, bonus queries, and payment issues.
• Complying with anti-money laundering obligations, including transaction monitoring and suspicious activity reporting where legally required.
• Enforcing the pak799 Terms & Conditions, responsible gaming policy, and 21+ age restriction, including detecting and preventing multi-accounting, fraud, and bonus abuse.
• Sending transactional communications (account verification emails, payment confirmation notifications, security alerts) and, with your consent, promotional communications about new games, bonuses, and platform features.
• Conducting internal analytics to improve Platform performance, user experience, and the pak799 product offering.

7 Sharing Your Personal Data

pak799 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• KYC and identity verification partners: Third-party providers engaged to verify your CNIC documentation, date of birth, and residential address as part of the pak799 onboarding process.
• Payment processors: Financial institutions and payment technology providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and card network processors, for the purpose of executing and reconciling your deposit and withdrawal transactions.
• AML and fraud screening providers: Third-party tools used to screen transactions and player profiles against sanctions lists and risk databases as part of pak799's AML compliance programme.
• IT infrastructure and hosting providers: Cloud and server infrastructure providers who host Platform data under strict security and confidentiality obligations.
• Regulatory and law enforcement authorities: Where pak799 is under a legal obligation to disclose personal data to competent authorities, including in response to a lawful court order, regulatory investigation, or suspected criminal activity.
• Professional advisers: Legal, audit, and compliance advisers engaged by pak799, subject to professional confidentiality obligations.

In all cases where personal data is shared with a third party, pak799 requires the recipient to maintain appropriate technical and organisational security measures and to process the data only for the purposes for which it was shared.

8 Cookies & Tracking Technologies

pak799 uses cookies and similar tracking technologies to operate the Platform effectively, improve user experience, and support security and fraud prevention measures. The following categories of cookies are used:

• Strictly necessary cookies: Essential for Platform operation — including session authentication, login state management, and security token validation. These cookies cannot be disabled without affecting core Platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming limits, to provide a personalised experience.
• Analytics cookies: Used with your consent to collect aggregated usage data to help pak799 understand how players navigate the Platform and identify areas for improvement.
• Security and fraud prevention cookies: Used to detect and prevent fraudulent account access, multi-accounting, and bot activity on the Platform.

You may manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may impair your ability to log in and use the pak799 Platform. Disabling analytics or functional cookies will not prevent you from accessing core gaming features.

9 Data Security

pak799 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pak799 platform.
• Encryption at rest for sensitive personal data, including CNIC details and financial records, stored on pak799 servers.
• Role-based access controls restricting access to personal data to authorised personnel only, on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform infrastructure.
• Multi-factor authentication requirements for internal system access by pak799 staff handling personal data.
• Incident response procedures enabling prompt detection, containment, and notification in the event of a data security incident.

10 Data Retention

pak799 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal or regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a period of five (5) years following permanent account closure, in compliance with AML record-keeping requirements.
• Financial transaction data: Retained for a minimum of five (5) years from the date of each transaction, in accordance with applicable financial record-keeping regulations.
• Gaming activity data: Retained for a period of two (2) years following account closure, unless a longer period is required for dispute resolution or regulatory audit purposes.
• Customer support communications: Retained for a period of two (2) years from the date of the last interaction, unless the communication forms part of an ongoing dispute or legal matter.
• Technical and usage data: Retained for a period of twelve (12) months from the date of collection, unless required for longer for security investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player.

11 Your Rights

As a pak799 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the pak799 support team using the details in Section 15. We will respond to all valid requests within 30 days.

• Right of Access: You may request a copy of the personal data pak799 holds about you, along with information about how it is being used.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held in your pak799 account.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pak799's legal retention obligations.
• Right to Restrict Processing: You may request that pak799 limit the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
• Right to Data Portability: You may request a copy of personal data you have provided to pak799 in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing of your personal data where pak799 relies on legitimate interests as the legal basis, or where processing is used for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Note that certain rights are subject to conditions and limitations under applicable law. For example, the right to erasure cannot override pak799's legal obligations to retain KYC and financial records for the minimum periods required by AML regulations.

12 Children & Minors

The pak799 Platform is strictly intended for adults aged 21 years and above. pak799 does not knowingly collect or process personal data belonging to individuals under the age of 21. The Platform employs CNIC-based age verification during the registration and KYC process to enforce this restriction.

If pak799 becomes aware that personal data has been collected from an individual who is under the age of 21, the relevant Account will be immediately suspended, any winnings will be forfeited, deposits will be returned to the originating payment method, and all personal data associated with the Account will be deleted as promptly as possible, subject to any legal reporting obligations triggered by the underage access.

If you believe that a minor may have accessed the pak799 Platform, please contact our support team immediately so that we can investigate and take appropriate action.

13 International Data Transfers

pak799 may transfer personal data to third-party service providers whose infrastructure or personnel are located outside Pakistan. Where such transfers occur, pak799 ensures that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to that required by applicable data protection principles, including:

• Standard contractual clauses or data processing agreements imposing equivalent data protection obligations on the recipient.
• Transfer only to countries or organisations that maintain adequate data protection frameworks.
• Technical security measures, including end-to-end encryption, applied to data in transit across international networks.

pak799 does not transfer personal data internationally except where necessary to deliver the Platform services described in this Policy, and never for the purposes of commercial sale or exploitation of your data by a foreign third party.

14 Updates to This Privacy Policy

pak799 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. When material changes are made, we will notify registered players via email to the address on file and display a prominent notice on the Platform.

The "Last Updated" date at the top of this Policy will be revised with each update. We encourage you to review this Policy periodically. Your continued use of the pak799 Platform following the effective date of any update constitutes acceptance of the revised Policy.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pak799, please contact our Data Privacy team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the Platform interface — the fastest channel for urgent privacy concerns

pak799 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 calendar days of receipt. For complex requests, we will notify you if additional time is required.

You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe that pak799 has not adequately addressed your privacy concerns.